Terms & Conditions

1. Booking and Payment

• A booking is confirmed only after JCY has confirmed the tour arrangement and received the required payment.
• A 50% deposit is required after booking confirmation, unless otherwise stated in the quotation, invoice, booking confirmation, or written agreement.
• The remaining balance must be paid on or before the arrival date or before the service begins, unless otherwise agreed in writing.
• All bank charges, wire transfer fees, payment gateway fees, currency conversion charges, and other payment-related fees shall be borne by the customer.
• Prices may vary based on travel date, season, public holidays, service availability, group size, hotel rates, transport rates, ticketing rates, and other supplier costs.
• Peak-season rates may apply during high-demand periods, including Chinese New Year, Khmer New Year, Pchum Ben Festival, Water Festival, New Year's Eve, public holidays, and other peak travel periods.
• All prices are subject to confirmation at the time of quotation. Once a booking is confirmed, the final price and payment terms stated in the confirmed quotation, invoice, or booking confirmation shall apply.

2. Cancellation and Refund Policy

Cancellation requests must be submitted to JCY in writing by email, message, or other official communication channels.

The following cancellation terms apply unless otherwise stated in the confirmed quotation, invoice, booking confirmation, or written agreement:

• Cancellation made 30 days or more before the arrival date: refund of payment received, subject to bank charges, payment fees, and any non-refundable costs already incurred.
• Cancellation made 14 to 29 days before the arrival date: 50% of the deposit paid will be charged.
• Cancellation made less than 14 days before the arrival date: 100% of the deposit paid will be charged.
• No-show on the arrival date or tour date: no refund will be provided.

Confirmed bookings cannot automatically be changed to a new travel date in the case of cancellation or no-show. Any request to amend the travel date is subject to JCY's approval, supplier availability, price differences, and any additional costs imposed by hotels, transport providers, guides, ticketing providers, or other service partners.

Certain bookings, including flight tickets, event tickets, hotel bookings, transport arrangements, peak-season bookings, private arrangements, and third-party services, may be non-refundable or subject to the cancellation policies of the relevant service provider.

3. Changes to Tour Arrangements

JCY will make reasonable efforts to provide the services stated in the confirmed itinerary. However, tour arrangements may be affected by weather, road conditions, traffic, border or immigration procedures, government restrictions, transport delays, supplier changes, safety concerns, or other circumstances beyond our control.

Where changes are required, JCY may adjust the itinerary, timing, transport, accommodation, or service arrangement where necessary.

Any additional costs caused by customer requests, delays, changes, or circumstances outside JCY's control shall be borne by the customer.

4. Customer Responsibilities

Customers are responsible for ensuring that they have valid passports, visas, permits, travel documents, insurance, health requirements, and other documents required for travel.

JCY shall not be responsible if a customer is refused entry, refused exit, delayed, fined, detained, or prevented from travelling due to passport issues, visa issues, immigration restrictions, health requirements, customs matters, personal conduct, or failure to comply with the laws and regulations of any country.

Customers are responsible for their personal belongings, valuables, travel documents, and personal expenses during the trip.

Customers are advised to arrange suitable travel insurance before travelling.

5. Responsibilities and Liability

JCY will coordinate tour and travel services based on the confirmed booking and agreed itinerary.

JCY shall not be liable for losses, damages, delays, injuries, additional expenses, missed connections, cancellations, or changes caused by events outside our reasonable control, including natural disasters, severe weather, transport disruptions, flight cancellations or delays, border issues, government actions, strikes, accidents, illness, safety concerns, or acts of third-party service providers.

JCY shall not be responsible for personal injuries, health issues, medical expenses, loss of belongings, personal expenses, or other losses arising from the customer's own actions, health condition, negligence, breach of instructions, or failure to follow safety requirements.

6. Child Policy

• Children below 5 years old: free of charge, provided no separate bed, seat, ticket, meal, or additional service is required.
• Children aged 5 to 11 years old without an extra bed: 50% of the adult fare.
• Children aged 5 to 11 years old with an extra bed: 75% of the adult fare.
• Children aged 12 years old and above: charged as an adult.

Additional charges may apply where hotels, airlines, transport providers, ticketing providers, or other service partners apply different child policies.

7. Third-Party Service Providers

Some services may be provided by third-party service providers, including hotels, airlines, transport operators, tour guides, restaurants, ticketing providers, local operators, and other travel partners.

JCY will coordinate with these service providers for the confirmed arrangement. However, each third-party service provider may have its own terms, conditions, rules, schedules, cancellation policies, and service standards.

JCY shall not be responsible for any changes, delays, cancellations, losses, or additional costs caused by third-party service providers, unless caused directly by JCY's own fault.

8. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Cambodia.

Any dispute arising from or relating to these Terms & Conditions, bookings, or services shall be subject to the jurisdiction of the courts of Cambodia.

9. Changes to These Terms

JCY may update or modify these Terms & Conditions from time to time. The updated version will take effect when published on our website, unless otherwise stated.

Customers are advised to review this page from time to time. Continued use of our website or services after any update means you accept the revised Terms & Conditions.