FAQ

What makes JCY tours different?

We craft soulful, off-the-beaten-path experiences that reveal the real Cambodia — not just the tourist trail.

Do you handle everything, or just tours?

Everything. Flights, hotels, visas, insurance, local guides, SIM cards — we're your all-in-one travel fixers.

Is JCY a trusted company?

100%. We're fully licensed by Cambodia's Ministry of Tourism and backed by over a decade of trusted service.

I'm traveling solo — is that safe?

Totally! We specialize in solo and small group travel, with 24/7 support and local connections throughout your trip.

What languages do your guides speak?

Our professional guides speak English, Khmer, Chinese, and other languages upon request.

Can I book last-minute?

Absolutely! Contact us and we'll do our best to accommodate you, even on short notice.

Can I create my own custom tour?

Yes! Tell us your vibe — romantic, adventurous, spiritual — and we'll build your dream itinerary.

What payment methods do you accept?

We accept credit cards, bank transfers, and cash on arrival. Secure online payment is available for international travelers.

Is my booking confirmed instantly?

Standard bookings are confirmed instantly via email/Telegram. Custom itineraries are confirmed within 24 hours.

Can I change my travel dates after booking?

Yes! Contact us at least 3 days in advance and we'll adjust your dates at no extra cost.

What is your payment policy?

We require a 50% deposit upon tour confirmation. The balance must be paid no later than your arrival date.

What happens if I need to cancel?

Cancel 30+ days before: full refund. 14–30 days: 50% deposit charged. Under 14 days: 100% deposit charged.

Can I change the travel date after cancellation?

Unfortunately, once a booking is cancelled or marked as a no-show, the date cannot be rescheduled.

Are there blackout dates or peak season exclusions?

Yes — listed prices do not apply during Chinese New Year, Khmer New Year, Pchum Ben, Water Festival, and New Year Eve.

Do you refund for unexpected events or disasters?

We are not liable for refunds due to natural disasters, transport disruptions, visa denial, or personal travel restrictions.

How are children charged?

Under 5: free. Ages 5–11 (no bed): 50%. Ages 5–11 (own bed): 75%. Ages 12+: full adult price.

Need Assistance?