Privacy Policy

1. Introduction

JCY Tour & Travel Co., Ltd. is committed to handling personal information in accordance with applicable laws and business requirements. This Privacy Policy applies to personal information collected through our website, booking forms, contact forms, custom tour forms, account registration, and third-party sign-in options such as Google, Facebook, or Microsoft.

By using our website or services, you agree to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect personal information that is necessary to manage enquiries, bookings, tour arrangements, customer support, and website functions.

2.1 Information You Provide to Us

When you register, make a booking, request a custom tour, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Nationality
• Passport or travel document details, where required for travel arrangements
• Travel dates, destination, group size, and travel preferences
• Special requirements related to your booking or enquiry
• Account registration information
• Information received from Google, Facebook, or Microsoft sign-in, based on the permissions you approve

2.2 Information Collected Automatically

When you use our website, we may collect technical and usage information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referral source
• Session data required for login, booking, and cart functions

3. How We Use Your Information

We use personal information for the following purposes:

• To process tour bookings and travel arrangements
• To respond to enquiries and custom tour requests
• To send booking confirmations, account notifications, and service-related updates
• To verify user accounts and manage login functions
• To coordinate with authorised staff, local partners, and service providers
• To arrange hotels, transport, guides, ticketing, and related travel services
• To improve website functions, service flow, and customer support
• To comply with legal, regulatory, accounting, or operational requirements

We do not sell or rent personal information.

4. Sharing of Information

We may share personal information only when necessary for service delivery, business operations, or legal compliance.

4.1 Travel Service Providers

We may share relevant booking information with hotels, transport providers, tour guides, ticketing providers, local operators, and other travel service partners when required to fulfil your booking or travel arrangement.

4.2 Technology and Website Service Providers

We may use third-party service providers for website hosting, email delivery, account login, security, analytics, booking management, internal communication, and customer support. These providers may process personal information only for the services they provide to us.

4.3 Legal and Safety Requirements

We may disclose personal information if required by law, court order, government authority, or regulatory request. We may also disclose information where necessary to prevent fraud, protect our rights, enforce our Terms and Conditions, or protect the safety of our staff, customers, partners, or the public.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support login sessions, booking functions, cart functions, website performance, and usage analysis.

You may adjust your browser settings to refuse or delete cookies. However, some website functions may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, leakage, or disclosure.

These measures may include HTTPS encryption, secure session management, access control, CSRF protection, and restricted access to personal information by authorised staff only.

No website, electronic system, or method of transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we handle.

7. Data Retention

We retain personal information for as long as necessary to manage bookings, provide services, respond to enquiries, maintain business records, comply with legal requirements, resolve disputes, and support accounting or operational purposes.

When personal information is no longer required, we may delete, anonymise, or securely retain it in accordance with business and legal requirements.

8. International Processing

Some third-party service providers, login providers, hosting providers, communication tools, or technology systems used by us may process or store information outside Cambodia. By using our website or services, you understand that your personal information may be transferred or processed outside Cambodia where necessary for service delivery and business operations.

9. Your Rights and Choices

Subject to applicable laws and verification requirements, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account or personal information, where applicable
• Withdraw consent for marketing communications
• Ask questions about how your personal information is handled

We may need to retain certain information where required for legal, accounting, booking, dispute, or business record purposes.

10. Marketing Communications

We may send marketing communications only where permitted by law or where you have provided consent. You may unsubscribe or request to stop receiving marketing communications at any time.

Service-related messages, such as booking confirmations, account notifications, and travel updates, are not considered marketing communications.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing any personal information.

12. Children's Information

Our services are intended for travel bookings and enquiries made by adults. If a booking involves a child or minor, the information should be provided by a parent, guardian, or authorised adult.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functions, business operations, or legal requirements. When we update this policy, we will revise the effective date at the top of this page.

Continued use of our website or services after the updated Privacy Policy is published means you accept the revised policy.